We're Here to Help
Help Centre
Answers to the questions we hear most often. Can't find what you need? Get in touch and a real person will reply.
Getting Started
Creating a profile, verification, and your first steps.
Matching & Messaging
How suggestions work and staying in touch with members.
Account & Privacy
Updating details, managing data, and closing your account.
Scroll to the "Join Free" section on our homepage and fill in your first name, email, age, and a few details about yourself. It takes just a few minutes, and your profile is reviewed by our team before it goes live.
Yes — creating a profile and browsing members is completely free, with no hidden charges to sign up.
Every new profile is manually reviewed by a member of our team before it appears publicly. This helps reduce fake or duplicate accounts, though we still recommend reading our Safety Tips before meeting anyone in person.
Yes. You can update your profile details at any time. To request full deletion of your account and data, contact our support team and we'll action it promptly.
Contact our support team directly with as much detail as possible (member name, screenshots if available), and we will investigate promptly. See our Safety Tips for more on staying safe.
Check your spam or junk folder first, and add us to your safe senders list. If you still can't find our emails, get in touch and we'll help resolve the issue.
Accessibility Statement
We've designed Silver Singles UK with larger base text, clear colour contrast, and simple navigation to make the site easy to use for members of all abilities. If you experience any difficulty using the site, or need information in a different format, please let us know — we're happy to help.